Shipping Information
For shipping our products, we work with the logistics companies GLS, Dachser and DHL Freight. After receipt of payment (with the exception of purchase on account via PayPal or Klarna, or installment payments via Klarna), your order will be processed by us immediately.
Expert logistics professionals ensure the swift dispatch of your goods. The utmost care is taken with punctuality, packaging, and transport safety, so that you can receive your goods promptly.
Lightning-fast Express Shipping
Order and payment received by 12 noon – shipped the same day!
Our Shipping Partners
Three specialists for optimal logistics – from small parcels to large machinery.
GLS – Parcel Shipping
Fast and reliable parcel shipping for standard and express deliveries with end-to-end tracking.
- Parcels & Standard Sizes
- Real-time Tracking
- Express Shipping Available
- Drop-off Authorization Available
Dachser – Freight Shipping
Professional freight shipping for larger orders, machinery, and full equipment sets.
- Machinery & Large Equipment
- Freight Tracking
- Secure Special Transport
- Scheduled Delivery
DHL Freight – DHL Freight Shipping
Reliable freight shipping for heavy and bulky shipments with Europe-wide coverage.
- Heavy & Bulky Shipments
- Europe-wide Network
- Shipment Tracking
- Delivery with Advance Notice
Shipping Costs & Delivery Times
All important information at a glance
Shipping Costs
- The detailed shipping costs are calculated and displayed once you have placed the items in your shopping cart and entered the delivery address.
- Shipping costs can only be determined once there are items in your shopping cart.
Delivery Times
- The respective delivery times can be found in the product descriptions. These may vary and depend on availability and delivery region.
- Please note possible pre-sales – delivery times will be adjusted accordingly.
Orders & Partial Deliveries
How shipping works for larger orders and full equipment sets
Large Orders & Full Equipment Sets
For larger orders, and especially for full equipment sets, shipping may be split into multiple deliveries. It is possible that partial deliveries sent at the same time may arrive at different times.
Check Shipping Confirmation
If you have only received part of a delivery, please first check the shipping confirmation that you received from us by email. For partial deliveries, the shipping confirmation contains two tracking numbers.
Wait for the Second Shipment
Usually, the second shipment arrives one day later. If this is not the case, please contact our customer service.
Deliveries to Switzerland
For deliveries to Switzerland, we recommend the service of MeinEinkauf.ch
Recommended Services
Use the service of MeinEinkauf.ch or EuroGoods.ch for convenient delivery to Switzerland. All customs formalities up to delivery to your home are handled for a small fee by MeinEinkauf.ch or EuroGoods.ch. You receive your goods quickly, affordably, and fully customs-cleared.
If you choose direct delivery by STAHLWERK, only the actual shipping costs will be calculated in the shopping cart.
Depending on the value of goods, delivery region, etc., additional customs duties and import VAT according to DAP terms may apply. These fees will be charged upon delivery directly by our shipping partners (GLS, Dachser).
Important Notes
Please note the following information
Drop-off Authorization
Please understand that for shipments with a drop-off authorization to GLS, no replacement claims can be made in case of loss of goods.
Island Shipping
Shipping to islands is generally only possible upon request. Please contact our customer service before placing your order.
Our Business Hours
Mon – Fri: 8:00 AM – 6:00 PM
Sat: 9:30 AM – 2:00 PM
Questions about Shipping?
Our customer service team is happy to help – whether by phone, email, or in person at our showroom. We assist you with all questions regarding your order and delivery.
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