7-Year Guarantee
Satisfied customers are the basis of our success. Thanks to comprehensive quality management and the use of high-grade components, we are able to offer a 7-year guarantee on our machines. We not only ensure the highest quality, we also continuously improve our products in order to always offer our customers the best and to operate sustainably.
So that you always know exactly which components are covered and for how long, our guarantee is staggered by component type – transparent and easy to follow.
Making a guarantee claim is this simple – in 3 steps
From your first contact through to the free repair. No complicated procedure.
Get in touch
Contact us by phone or email – often a remote diagnosis is all it takes.
Send it in
Send the machine to us. We analyse and repair it in our own workshop.
Free return
Repair free of charge. Return shipping within the EU, Norway & Switzerland included.
What is covered, and for how long?
Our guarantee is staggered by component type. This overview shows at a glance which components are covered for 7 years, which for 2 years and which are excluded as wear parts.
Our service promise
The 7-year STAHLWERK guarantee applies in particular to the electronic components in welding machines and plasma cutters.
Developed in Germany
STAHLWERK products are designed in Germany and manufactured to the highest standards. This care in design and in the selection of components is what enables us to grant a seven-year guarantee.
Free repair
For welding machines and plasma cutters, the guarantee applies in particular to circuit boards and inverters. It is precisely for these key components that STAHLWERK grants the right to a free repair – so you can enjoy your machines for many years and treat electronics sustainably.
Service even after expiry
As an owner-managed company, we have been committed to solid quality and long-term customer relationships since 1998. Even outside the guarantee period, our service and technical staff are always on hand with advice and practical support.
Good to know
The essentials on repairs, procedure and service – compact and at a glance.
Repair
The guarantee grants a right to the free repair of any damaged parts that are covered by the guarantee. Depending on the component, the guarantee period is two or seven years and starts when you receive the goods.
What to do in the event of a guarantee claim
Contact us by phone or email within the guarantee period. If remote servicing is not possible, send the machine to us. After a detailed analysis, the repair is carried out and the machine is sent back to you.
Services outside the guarantee
Regardless of the guarantee and of the type of problem, our service and technical staff are at your disposal. Once the machine has been analysed, you will receive a cost estimate and can then decide how you wish to proceed.
Guarantee & scope of liability in detail
What the guarantee covers, which conditions apply and what is excluded – clearly summarised.
The manufacturer grants a guarantee exclusively against material and manufacturing defects in the functional and electronic components of the products supplied. Components eligible under the guarantee are in particular:
- electronic assemblies, control boards and power units
- motors, compressors and main mechanical assemblies
- safety-relevant and function-relevant systems
The guarantee covers material and manufacturing defects only and requires compliance with all operating and maintenance instructions.
All wear parts and consumables are excluded from the guarantee. Wear parts are deemed to be, in particular, all components that are subject to natural wear in the course of intended use or that have to be replaced at regular intervals. These include in particular, but are not limited to:
- torch cable assemblies, torch components and nozzles
- electrodes, wire guides and drive rollers
- filters, seals, valves and operating fluids
- protective lenses, viewing lenses and batteries
- textile and mechanically stressed parts of personal protective equipment
The guarantee requires that:
- the product is used as intended
- all maintenance and care instructions are complied with
- no impermissible modifications or interventions have been carried out
In the case of machines requiring maintenance, the guarantee lapses in particular where the filter has not been changed, the oil has not been changed or the condensate has not been drained.
Excluded from the guarantee is damage attributable to:
- normal wear
- improper use
- mechanical damage
- external influences such as corrosion, moisture or overloading
In the event of a guarantee claim, the manufacturer will provide, at its own discretion:
- repair
- supply of a replacement
- replacement of components
There is no entitlement to any particular form of subsequent performance.
Personal protective equipment is subject to a safety-related limitation on its period of use. The operator is obliged to inspect it at regular intervals and to replace it without delay in the event of wear or impaired function. A guarantee does not constitute any extension of the permissible period of use.
Full guarantee conditions
Guarantee conditions of STAHLWERK Schweissgeräte GmbH
STAHLWERK Schweissgeräte GmbH grants all customers who purchase STAHLWERK brand products directly from STAHLWERK Schweissgeräte GmbH, in addition to the statutory rights in respect of defects under the German Civil Code (BGB), a seven-year durability guarantee within the meaning of Section 443 of the German Civil Code (BGB), subject to the following guarantee conditions.
1. Guarantor
The guarantor is the company:
STAHLWERK Schweissgeräte GmbH, Mainstraße 4, 53332 Bornheim, Phone: +49 (0)228 24331713, Fax: +49 (0)228 24331723, Email: info@stahlwerk-schweissgeraete.de, www.stahlwerk-schweissgeraete.de. Claims under the guarantee must be asserted against the guarantor.
2. Personal scope of application
The guarantee applies equally to entrepreneurs and consumers as well as to legal entities under public law.
3. Territorial scope of application
The guarantee applies worldwide.
4. Duration and commencement of the guarantee
The guarantee period is seven years and begins upon receipt of the goods. Example: receipt of the goods on 30.06.2020. Start of the guarantee period: 30.06.2020. End of the guarantee period: 29.06.2027.
5. Distinction from guarantee promises made up to 31.12.2019
The seven-year guarantee applies only to STAHLWERK brand products delivered by STAHLWERK Schweissgeräte GmbH from 01.01.2020 onwards. For products delivered by STAHLWERK Schweissgeräte GmbH up to 31.12.2019, the five-year guarantee applicable at that time continues to apply; apart from the guarantee period, it has the same content as the current seven-year guarantee.
6. Material scope of application / limitation of the guarantee
(1) The guarantee extends to all STAHLWERK brand products, with the exception of wear parts. For the latter, the guarantee also does not apply if they are purchased individually rather than together with a product as an accessory to it.
A wear part within the meaning of these guarantee conditions is a component or part of a tool, device, machine or system which, in normal operation, is subject to a continuous process of wear as a result of mechanical, thermal, chemical or other stresses and which has to be replaced at regular intervals in order to ensure the function and/or safety of the tool, device, machine or system.
Examples of wear parts in welding machines are torch cable assemblies or earth clamps, earth cables, torch back caps, seals, electrodes, shielding gas filters, collets, contact tips and ceramic nozzles. Parts which are not wear parts in welding machines are, for example, the circuit board and the inverter.
Examples of wear parts in compressors are filters, seals, pressure switches, quick-release couplings and valves.
(2) The guarantee does not cover minor external damage of the kind that can arise over time as normal signs of use during intended use, provided that it does not impair the usability of the product but merely its appearance, such as scratches or slight dents on the housing of a welding machine.
7. Content of the guarantee claim
The guarantee grants a right to the free repair of any damaged parts that are covered by the guarantee.
8. Right to supply a replacement
STAHLWERK Schweissgeräte GmbH is entitled to supply a new machine instead of carrying out a repair. In this case, Stahlwerk may in return demand the surrender of the old machine.
9. Right of substitution in the case of discontinued models
If, at the time the guarantee claim is asserted, an identical machine is no longer distributed by STAHLWERK Schweissgeräte GmbH or by the manufacturer of the machine, STAHLWERK Schweissgeräte GmbH is entitled, instead of supplying a replacement, to supply the customer, in fulfilment of the customer's guarantee claim, with a non-identical machine that fully meets the technical requirements of the machine and is of equal or higher value. Equivalence is determined not by the replacement value at the time of the guarantee claim, but by the value at the time of purchase.
10. Exclusion of further claims under the guarantee, in particular claims for damages
There are no further claims under the guarantee. In particular, there are no claims for damages and, in this context, in particular no claims for compensation for consequential damage.
11. Relationship to statutory claims and other contractual claims
The guarantee applies in addition to all statutory and contractual claims arising from liability for defects (also referred to as statutory warranty rights, "Gewährleistung"). These are in no way restricted by the guarantee. All other statutory and contractual claims are likewise in no way restricted by the guarantee. This applies in particular to any claims under the German Product Liability Act. You may assert all statutory claims free of charge.
12. Assertion of claims
The guarantee is asserted by submitting the repair request in any form, i.e. for example orally, by telephone, in text form or in writing, to STAHLWERK Schweissgeräte GmbH and by sending the purchased item to STAHLWERK Schweissgeräte GmbH. In order to comply with the guarantee deadline (= end of the guarantee period, see item 4 above), it is sufficient for the repair request to be received within the guarantee period, provided that the purchased item subsequently reaches STAHLWERK Schweissgeräte GmbH within one week of the end of the guarantee period.
13. Shipping costs
The costs of shipping to STAHLWERK Schweissgeräte GmbH are borne by the customer. The costs of return shipping from STAHLWERK Schweissgeräte GmbH to the customer are borne by STAHLWERK, subject to the exception set out in the following paragraph.
If the buyer's place of residence or business at the time of the guarantee claim differs from the place of residence or business at the time of purchase, and if the place of residence or business at the time of the guarantee claim is not in a Member State of the European Union, in Norway or in Switzerland, STAHLWERK Schweißgeräte GmbH shall bear only those return shipping costs that would arise if the item were returned to the buyer's place of residence or business at the time the purchase contract was concluded. In this case, STAHLWERK Schweissgeräte GmbH may make the return shipment conditional upon the buyer first reimbursing the additional costs.
14. Validity of the guarantee also in the event of ordinary negligence on the part of the customer
The guarantee also applies where the guarantee event was caused by ordinary negligence on the part of the customer. Ordinary negligence exists where damage to the purchased item is caused by a failure to exercise the necessary duty of care that can be expected of a reasonably prudent person in the same situation.
15. Validity of the guarantee also in cases of force majeure
The guarantee also applies in the event of damage to or destruction of the purchased item by force majeure. Force majeure is an unforeseeable, unavoidable event originating from outside which cannot be prevented even by exercising the utmost care, for example a natural disaster such as a flood or a lightning strike.
16. Exclusion of the guarantee in cases of intent and gross negligence
The guarantee is excluded where the defect has arisen as a result of intentional or grossly negligent handling of the purchased item. Gross negligence exists where a person disregards the care required in the ordinary course of affairs to a particularly serious degree by failing to observe what should have been obvious even to a careless person.
The German version of these guarantee conditions is authoritative. This translation is provided for ease of understanding.
